To provide high-quality support for elderly people at every stage of their life to help them Age Well.
Quality and certification
Placing quality and ethics at the centre of our support.
Taking care of every customer
The residents and patients we care for and their families have a real need for someone to listen, provide empathy, kindness and transparency. This is why our approach combines a high-quality provision in terms of medical treatment and expertise with a profoundly human, ethical and well-meaning approach. In all our facilities, resident and patient support is provided while respecting the person, his or her dignity and desires.
Place ethics at the centre of our practices
Ethics are an intrinsic part of our company culture and values. Moreover, in every country we have deployed specific tools to ensure that ethics remain a daily reality: ethics committees, team training, code of ethics, etc.
Be available to customers
A procedure for following up on complaints and claims is implemented in every country. In France, for example, the Ecout’client unit ensures that all claims and complaints sent to head office are processed and the facilities are helped in dealing with them. Annual quality reviews of medical and care services are performed regularly in Germany. In Italy, each claim is analysed by both the director of the facility and head office. In 2015, the Group will establish an annual customer satisfaction survey in its four countries in order to obtain comparable results from one country to another, based on a single tool.
Monitor the quality of our facilities
Our activity is strictly governed by laws and regulations. The renewal of our operating authorisations year after year demonstrates the high level of safety and quality provided in all our facilities.
We have defined a quality policy at Group level to take into account the risks of our activity. This procedure combines elements related to local regulations in each country as well as our own quality standards and includes internal and external controls. Therefore, each country has its own organisation dedicated to controlling, and providing support and help for the facilities with respect to quality, through teams of experts in the field.
Corporate Social Responsibility
Korian is commited to adopt a responsible behaviour towards its teams, society and the environment.
Enhancing employee engagement
We operate a human business serving weakened people.
Success in our mission lies upon quality, know-how and commitment from our teams. This is why we implement a social policy focused on the motivation and the wellbeing of our teams. This policy relies on a strong integration system, permanent training and a responsible and reinforced social dialogue.
In the different countries, we ensure to regularly communicate with our employees, in order to meet their expectations and needs. This attention translates into the signing of agreements with employee representative bodies of the four countries, internal satisfaction surveys (called Kommunity), social assistants helping employees in France experiencing social difficulties, as well as individual interviews.
Diversity is an integral part of our culture. In 2015, Korian is ranked 2nd Boards ranking). This improvement illustrates the implementation of the agreement on equality between women and men concluded in France in 2012. We also signed in France an intergenerational agreement to promote young and senior people’s employment.
We apply a proactive policy in favour of disabled workers, with concrete objectives to hire, train and support them. For example, Korian in France is organising awareness campaigns and has signed an agreement in 2012 on defining adapted workstations and working hours. The Group also entered a partnership with an employment website dedicated to the recruitment of workers with disabilities
Building a strong local integration
Opening our facilities to their local communities is a priority for us.
This priority emphasizes the key role played by our facilities in the regions where they operate, through inclusion in the local medical care provision, close cooperation with the regulatory authorities and town councils, sponsorships and partnerships.
The establishment of a new facility in a region is a strong economic and social growth driver. Each new facility thus translates into creation of local jobs that cannot be relocated, and has a positive local impact since each facility is a large local consumer in terms of maintaining the building and purchasing goods to run it.
As a partner of the public and charitable sector, we develop close relations with hospitals, clinics and associations. As for example, Korian is partnering with the « Aidant Attitude » association whose mission is to provide comprehensive information to families taking care of a dependent member.
Tackling environmental issues
We have committed ourselves to effectively reduce the environmental impact of our facilities.
We are supervising and controlling water and energy consumption in our facilities and developing relevant environmental action plans for each site, so that we can effectively cut down on waste whilst ensuring everyone’s well-being and comfort.
Korian actively mobilizes its teams and raises their awareness to eco-friendly behavior, in order to help implement long-lasting changes to daily habits and firmly establish sustainable development in all our facilities’ practices.